OPERATIONS MANAGEMENT

A well-managed spa enhances not only the guest or member experience but also the marketing and financial potential of the spa and of the larger entity of which it is an integral part. The staff needs to know how to excel in their performance and anticipate the guests' needs.

When the spa is part of a resort, vacation ownership property, health club or residential/country club development, SDI management regularly meets with other operating and management personnel so that the spa is an integrated, compatible department within the entire operation.

Our Services include:
  • Developing operating procedure instructions for every facet of spa operations
  • Pre-opening training programs
  • Staff evaluation procedures
  • Periodic Reports to client management
  • Management consulting
  • Day-to-day management services
  • Quality control of services and guest or member complaint resolution
  • Collateral information for guests or members
  • Guest comment cards

 

Spa Directions, Inc.
Matthew F. Schuch, President
2700 70th Street S.W. ~ Naples, Florida 34105
Phone: 239-289-0216
Email: matt@spa-directions.com